Support That Truly Connects across Every Channel
Unify Live Chat, Voice and Phone Calls, and Email into one intelligent, automated real-time stream. Eliminate scattered inboxes and resolve customer inquiries 3x faster.
Automated FIFO routing pairs waiting visitors with the best available agent instantly.
Live chat, WebRTC voice softphone, and email managed in a single high-efficiency portal.
Built on Supabase PostgreSQL CDC and low-latency WebSocket signaling networks.
Embed our lightweight client script on any web framework with zero complex build steps.
Experience the Unified Flow
Switch between channels below to see how MusubiFlow empowers your team to handle chats, calls, and emails without ever leaving the workspace.
Engineered for Speed, Reliability, & Control
Discover the purpose-built architecture that powers effortless customer interactions at scale.
Automated Load-Balanced Routing
Stored procedures assign chats to the least recently assigned agent, while phone calls ring the agent who has been idle the longest. Concurrency limits (max 3 chats, 1 call) are enforced automatically.
Cryptographic Widget Guard
Embed anywhere with a single script tag. Built-in origin and referer domain verification protects your workspace against unauthorized third-party embeds.
Real-Time Presence Heartbeats
Continuous 60-second client heartbeats monitor agent availability. Automatic offline cleanup instantly prevents customer chats from routing to disconnected agents.
Gmail & Google Workspace Email
Connect existing Gmail mailboxes via OAuth2, or activate mailboxes across a whole Google Workspace domain with domain-wide delegation. Route each support address to the right department.
Omnichannel Throughput & Audit Logs
Track agent hours, interaction volume trends, and channel resolution rates. Review every call with who was rung, who answered, the outcome, and the recording, export CSV reports, and inspect system logs.
Voice & Phone Calls in the Browser
Take calls from your website widget and your business phone numbers in one in-browser softphone. Assign numbers to agents, label each line, put callers on hold, transfer to a teammate, and review every call with its recording.
Get Up and Running in 3 Steps
Deploy enterprise-grade omnichannel customer support without migrating your existing infrastructure.
Connect Your Channels
Paste your embed snippet into your web app, configure custom support email domains, or link your telephony carrier in minutes.
Configure Agent Availability
Agents control their channels with one-click toggles. MusubiFlow's PostgreSQL engine automatically balances queue loads.
Deliver Exceptional Support
Answer website and phone calls, put them on hold or transfer them to a teammate, chat via docked floating windows, and reply to emails from one unified workspace.
Scalable Plans for Teams of Every Size
Start free with our 14-day trial. No surprise charges, no credit card required.
Starter
Ideal for startups and growing teams launching their first omnichannel support system.
Growth
For scaling support organizations requiring real-time voice, smart routing, and in-depth analytics.
Enterprise
Tailored infrastructure, custom telephony carriers, dedicated SLAs, and enterprise compliance.
Frequently Asked Questions
Everything you need to know about getting started with MusubiFlow.